MINDSTRIKE · AXPOCREATION
Delete your account
Your account. Your decision.
Effective and last updated: 20 September 2026
Request permanent deletion of your Mindstrike account and its associated cloud data directly from the app. Our team completes requests within 7 days and emails you when deletion is finished.
Request deletion from Mindstrike
- Open Mindstrike and sign in to the account you want to delete.
- Open Account → Privacy & support → Delete account.
- Review the data that will be removed and confirm the email where you want to receive completion confirmation.
- Tap Request account deletion, then Confirm deletion request.
- Wait for Deletion requested. The app shows your request reference, email and completion deadline. You can reopen this screen to see the pending request.
Submitting a request does not mean the account is already deleted. Your account and progress remain available while our team processes it. We complete deletion within 7 days and send completion confirmation by email. Signing in or playing does not cancel the request.
If submission fails, the app shows an error. Retry while connected to the internet; duplicate submissions return the existing request without extending its deadline. You do not need to call or email support to initiate deletion.
What we store to process the request
We securely record your account ID, account email, confirmation email, display name, player ID, sign-in providers, app version, request time, status and completion deadline. These details are used to identify the correct account, process the request and confirm completion. Other players cannot access them.
What is removed when deletion is completed
- Your Mindstrike account and its linked provider identities in our authentication service.
- Your cloud profile, rating, coins, ranked results, practice progress and unfinished sessions.
- Your cloud recovery snapshots, queue and live-duel records, and the deletion-request record.
- Your identity in opponents’ cloud match results is anonymised while their earned results are preserved.
What deletion does not do
It does not delete your Apple or Google account, another Mindstrike player’s account, or copies in backups you control. Local app caches can remain on your devices until you remove the app. Opponents’ offline caches may retain what they previously saw until they synchronise. Infrastructure backup/log retention and legal exceptions are explained in our Privacy Policy.
Completed deletion is permanent. Signing in after completion creates a fresh Mindstrike account. This version has no subscriptions to cancel. Signing out, removing the app, or disconnecting Apple/Google access alone does not delete your Mindstrike cloud account.
Cannot open your account?
If you cannot sign in, cannot find the deletion control in your installed version, or need help with an earlier request, contact ashishume@gmail.com with the subject “Mindstrike account deletion”. Include your Mindstrike player ID or account email and which sign-in provider you used. With Apple Hide My Email, include the relay address shown in your Apple account settings if available. Do not send passwords, tokens or verification codes.
We will verify ownership before removing an account. Emailing opens a support request; it does not instantly delete an account. We will explain the next steps and confirm when it is completed.
Other privacy requests
Use the same contact for access, correction, export or other privacy requests. You can update your name, avatar and goal directly in Account. See our Privacy Policy for details.